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Returns Policy

Unhappy with your purchase?
Unhappy With Your Purchase - We accept returns back for a refund within 30 days from the original purchase date. We do not accept installed parts used for diagnostic purposes, one-time repairs (tools, electrical, etc) or items used to service or repair any vehicles other than the original customer’s. 
 
 
Lost or damaged returned merchandise in transit to our facility
Exo Performance is not liable for any lost or damaged returned merchandise in transit to our facility. Package insurance is recommended. Exo Performance is not responsible for lost or damaged returned packages.
 
 
What parts does this apply to?
Our return policy are non-transferable and only apply to parts you buy from Exo Performance. We inspect all parts upon arrival. If we receive a part that is not ours, we will charge you to ship it back or discard it.
 
 
Returning Parts or fluids?
Please securely pack your return inside a shipping box (do not use the manufacturer's box as the outer shipping box), and include the completed returns form. If we receive any biologically hazardous items, the return will not be processed and will be immediately discarded.
 
 
Return Shipping Customers are responsible for return shipping. Please do not use the manufacturer's box as the shipping box. Additionally, prepackaged kits must be returned in their entirety, whereas Exo Performance assembled kits may be returned as individual components.
 
 
Returns Processing All returns are processed within 48 hours of receip.
 
 
 
How to Submit a Return

Submit a return request by logging into your customer account on your storefront, finding the order you wish to return and clicking the Return Items link.

Note that you will not be able to submit a return request for an order that has already been refunded or partially refunded.

 

Example order with the Return Items link highlighted

 

Next, you will need to specify the Qty To ReturnReturn Reason, and Return Action. You also have the option to leave a comment.

 

Example returns form

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