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Signature requirement

Signature requirement

We require a signature on delivery for the following order types. This requirement cannot be removed.

Which order types can require an adult’s signature?

  • Large Item Delivery
  • High-value items
  • Will Call
  • PayPal orders over $750
  • Any order shipping outside the Canada

Why does the item I purchased require an adult’s signature?

This is done to ensure that high-value items reach you without any problems. The carrier will not leave the item at the shipping address without an adult signature.

  • There is no additional charge for shipments that require an adult’s signature.
  • “Signature Required” service is specifically for pre-selected high-value items.
  • For UPS, if at least one delivery attempt has been made, you can pick up the package in person at your local UPS hub. Be sure to bring proper ID, and call UPS ahead of time with the tracking number to get the hub’s address and the time you should get there. They’ll let you know of a pickup time when the hub is open.

Will “adult signature required” apply to my entire order?

If required a package that contains the pre-selected high-value items will require an adult signature on delivery, but items that are shipped separately will not.

Do I have an option to remove the “adult signature required” feature from the shipping method?

No. The purpose of the “adult signature required” option is to protect both you the customer & Exo Performance.

Some items, like a Cobb Accessport, are of high value and may be more subject to theft. We want to reduce the risk of having your package stolen, so we add “adult signature required” to ensure your package is safe from theft.

Although we determine which items require a signature, you don’t pay for this service. Exo Performance incurs the charge.

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